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Customer Care Technician

Broad Function: The Customer Care Technician is responsible for providing a high standard of customer service to members of the community, presenting a positive and professional image, and providing educational information.

• Hours:  Full-Time or Part-Time
  
• Starting Salary: $16 per hour
  
• Benefits*

Duties and Responsibilities: 

1. Work cooperatively with other team members to provide a high level of customer care; make service decisions, effect problem resolution and facilitate positive outcomes
   
   
2. Answer telephones and receive public courteously, professionally and efficiently; provide accurate and timely information.
   
   
3. Understand, support, and articulate organization's policies and philosophies to the public in a positive and effective manner
   
   
4. Receive incoming animals of all species; coordinate transfer to Animal Care Department
   
   
5. Work with public to place shelter animals in new homes and return lost animals to their guardians. Includes making Request File calls to potential adopters and prompt notification to guardians of lost animals
   
   
6. Issue dog and cat licenses, ID tags and microchips to increase potential for returning lost animals to their guardians
   
   
7. Dispatch service calls to Field Services Staff
   
   
8. Receive monies and balance cash receipts daily
   
   
9. Complete paperwork and computer data entry accurately for all aspects of Customer Care systems, including Rabies Control, Lost and Found, Adoptions, Complaint Receiving and Resolution, Animal Identification, Calls for Service and Animal Receiving
   
   
10. Maintain an aesthetically pleasing and organized work environment
    
    
11. Perform other duties as assigned to ensure a positive public image and to enhance the operation of the organization and improve the quality of life for the animals.
    

Qualifications:

1. High School diploma or G.E.D.
   
   
2. Accumulated knowledge of and compassion for animals
   
   
3. Good data entry and clerical skills
   
   
4. Ability to lift at least 50 pounds
   
   
5. Good oral and written communications skills, maturity and good judgment
   
   
6. Possession of valid California drivers license and good driving record
   
   
7. Must be available to work irregular hours, weekends and holidays
   
   
8. Ability to manage multiple tasks in a fast paced environment
   
   
9. Rabies Immunization required (provided by MHS)
   
   
10. Capable of working both independently and as a member of a team
    
    
    

*Benefits:

Full-Time Employees (At least 30 hours/week):

• Medical/Vision Plan
  • Health Net PPO and HMO
  • KAISER HMO
• Alternative Care Coverage
  • Chiropractic and Acupuncture
• Dental Plan
  • Includes Orthodontia for dependent children
• Domestic Partner Coverage Available (Medical and Dental Plans)
• Life Insurance
• Long Term Disability Insurance

All Regular Employees (At least 20 hours/week):

• Section 125 Cafeteria Plan
• Employee Assistance Program
• 403(b) Retirement Plan
• Paid Holiday/Personal Days
• Paid Vacation
• Paid Sick Leave
• Sabbatical Leave