All requests for cancellations must
be received via email at least 48 hours prior to the event or first class
session for a refund.
All refunds and overpayments are
subject to a 10% processing fee.
No refunds will be given for
cancellations less than 48 hours prior to the first class session or for
If registration does not meet
minimums for the event, we reserve the right to cancel that program and provide
those who did enroll a full refund with no processing fee.
note that there is a separate cancellation and refund policy for
Summer Animal Care Camp.
For cancellation and refunds of dog training classes and dog or cat workshops please contact the Behavior & Training Department or call 415.506.6280.